Kelly Pisano

- Managing Real Estate company and administration - Managing affiliated brokers and lawyers cross region ( both USA and Europe) - Solution driven expertise in Commercial Real Estate Finance - Real Estate brokerage activities in both Residential and Commercial Real Estate - Rent and/or Purchase contract negotiations.

- Dealing with national and international payment orders; - Multi-cash international payment orders - Multi-cash domestic payment and Direct Debit - Responsible for all financial administrative handlings resulting from above processes - Input the main currencies in Amsterdam code system (Spot rate ECB) - Corresponding daily with business clients - Supporting daily tasks for sales and marketing - Responsible for all file amendments; customer contact

- Initially trained to build and prepare complaint files for review - Later promoted to a specialist team liaising between Deloitte’s team of mortgage endowment complaint reviewers and Legal & General in order to gather all mortgage data relevant to each case - Position requiring frequent communication with the client, Legal and General, and third parties (such as solicitors and other mortgage providers) - Chasing requested documentation according to the service level agreement and FSA regulations - Customer service; handling customer phone complaints - Working under pressure to resolve problems with case files for Deloitte’s complaint reviewers - Preparing letters responding to complaints - Filing cases - Managing team work-flow databases in excel - Tracking complaint files’ progress - Training new personnel

- Responsible for administration of Team expenses - Extensive diary management - Dealing with telephone enquires and taking accurate messages - Preparing presentations - Dealing with clients - Creating and checking supplier invoices - Raising purchase and ordering stock - Travel arrangements - Other ad-hoc duties including filing, faxing and preparing general correspondence

- Responsibility for ensuring timely and accurate mathematical and analytical results online to approve final production output. - Deal with problems in production cycle to deliver accurate results for final production output. - Responsible to manage quality of analytical data in different computer systems. - Managed a three month audit to inform management and to improve the working stabilities in the department. - Responsibility for being the first point of contact to improve the team structure and to develop the administrative processes around this. - Managed an eight month project on costs-budgetary and costs- efficiency in production cycle with sole responsibility for the project and administrating the results in graphics. - Responsibility for an infrared instrument to automatically measure production output. - Keeping all measurements up to date by filling the mathematical and analytical results in graphic administration.